Most sign-in problems come down to one of three things: the wrong email, an expired or recently renewed membership, or an out-of-date app. Here's how to sort each one.
“I don't have an account” or “email not found”
- Sign in with the exact email your TGJ membership is under. This is often a work email, an older address, or the email of the family member who bought it.
- Gift recipients: register your account first using the link in your gift welcome email, then sign in.
- Not sure which email it is? Sign in at golfersjournal.com/my-account. If you can see your membership there, that's the email to use.
I see “Subscribe” or “Members only,” or I'm stuck in a sign-in loop
This usually means the app hasn't picked up your current membership. It's most common right after a renewal, upgrade or gift renewal.
- Confirm your membership is active in My Account > Subscriptions.
- If it's active, contact us at community@golfersjournal.com with the email on your membership. We'll re-sync your account on our end.
- Once we confirm the re-sync, sign out of the app completely and sign back in. Everything should be unlocked.
If your membership has expired, renew it here. If the app still shows “Subscribe” afterwards, let us know and we'll re-sync it.
I can get in, but some spaces are missing
Missing spaces, like your local chapter, BTS Discussion or BTS Events, usually mean:
- Your membership expired or was just renewed and needs a re-sync (see above)
- You're signed in with a different email than the one on your membership
- You haven't joined the space yet. Browse the list of spaces to find and join it
Other quick fixes
- Update the BTS App to the latest version (iOS 16.4 or later is required).
- On the web, clear your browser cache or try a private window at members.golfersjournal.com.
- Try signing in on golfersjournal.com first, then click “BTS Community.”
- Forgot your password? Reset it at golfersjournal.com/my-account or use the sign-in link (Magic Link).
Still need a hand? Email community@golfersjournal.com or call 949-492-2637, 9 AM–5 PM PT, Monday–Friday.